Shipping policy

Orders

Please note that our system is designed to process all orders as they are placed, and manual adjustments to finalize purchases are not possible. It is the customer's responsibility to ensure that the shipping address provided is accurate. To avoid any shipping delays, we strongly recommend double-checking the address listed in your order confirmation email.

HDK LUX Products is not liable for issues such as misplaced, lost, or stolen packages during transit. In such cases, the carrier (USPS, UPS, DHL) is responsible for the delivery. We will, however, assist customers to the best of our ability in locating missing packages. Each claim will be carefully reviewed on a case-by-case basis and may take 3-4 weeks to process. We appreciate your patience as we work with the shipping services. Please note that filing a claim does not guarantee compensation or reimbursement, but we will support you throughout the process.

Shipping

Orders are shipped to the address provided during checkout or listed in the customer’s account. HDK LUX Products is not responsible for packages delivered to incorrect or invalid addresses. If a package is returned due to an insufficient address, we will send a verification email. Customers will have 72 hours to respond; failure to do so will result in order cancellation, with funds transferred to store credit.

Customers are responsible for any additional postage fees required for re-shipping due to invalid addresses. If incorrect shipping information was provided at checkout, additional shipping fees may apply. Agreed returns due to customer error will incur a 20% restocking fee and a charge for shipping. 

Please check your junk or spam folder after completing your order for tracking confirmation.