CAN I CHANGE MY ORDER ONCE IT’S PLACED?
Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will happily cancel your previous order, so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?
Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.
To be notified when a product is restocked:
- Subscribe to our newsletter for exclusive updates.
**Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on.
ITEMS NOT PURCHASED FROM OUR WEBSITE
We are not able to accept returns for HDK LUX Products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. They should be able to help you further.
HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.
I RECEIVED A DEFECTIVE PRODUCT
Please refer to our return/exchange page: http://hdkluxproducts/pages/returns-exchanges and upload a photo of the defective item. Once submitted, we will review your request for approval. Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions and a RMA form to include in the returned package.
Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from HDK LUX Products!
RETURNS/ EXCHANGES ON SALE ITEMS
All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes.
We thank you for understanding this policy!
AM I RESPONSIBLE FOR RETURN SHIPPING?
You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.
If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item. Please contact firstname.lastname@example.org if you have additional questions.
I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING
Rest assured, your return will be processed. To ensure a fast turn-around time on returns and exchanges, please do not email more than once regarding the same inquiry. Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment. Upon being returned to our facility, we will typically process your return within 2-3 business days.
I WAS SHIPPED THE WRONG PRODUCT
We are sorry for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at email@example.com to notify us of the mix up… please make sure to specify the original product ordered as well as the actual product you received including the style/design, color and size. We will then send you a prepaid shipping label to return the item. If you would like more information regarding this process, please feel free to visit : http://hdkluxproducts/pages/returns-exchanges for details.