ORDERS/SHIPPING 

CAN I CHANGE MY ORDER ONCE IT’S PLACED?

Although, we wish we could accommodate all change.  We fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order.  Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will happily cancel your previous order, so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.

PRODUCTS

THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.

To be notified when a product is restocked:

• Subscribe to our newsletter for exclusive new content, early merchandise links, & the first look on all new stock!

**Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on. 

ITEMS NOT PURCHASED FROM OUR WEBSITE

We are not able to accept returns for HDK LUX Products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. They should be able to help you further. 

HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?

Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange.  Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.

I RECEIVED A DEFECTIVE PRODUCT

Please refer to our return/exchange page: http://hdkluxproducts/pages/returns-exchanges and upload a photo of the defective item. Once submitted, we will review your request for approval. Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions and a RMA form to include in the returned package. 

Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from HDK LUX Products!

RETURNS/ EXCHANGES ON SALE ITEMS

All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. 

We thank you for understanding this policy!