HOW TO TRACK MY ORDER
Orders ship from the US within 2 business days (Monday–Friday) by USPS Priority Mail with tracking. We'll send you an email as soon as your order s...
HOW TO MEASURE YOUR DOG'S NECK
It's important to get the correct measurement of your dog's neck before ordering. The best and most accurate way is to use a soft fabric tape measu...
HOW TO CLEAN HDK LUX DOG CHAINS / LEASHES
Our chains are solid 316L stainless steel, and colored styles have a PVD finish on top. Steel isn't porous like fabric or leather, so it needs very...
CLASP OPENS UP TOO EASILY?
CLASP OPENS UP TOO EASILY? You may need to adjust the clasp insert from time to time to keep your collar securely fastened. Bend the top of the cla...